Refund policy
30-DAY RISK-FREE RETURN & REFUND POLICY — SHOP & LIVING
At Shop & Living (shopandliving.com), customer satisfaction is our top priority. We stand behind the quality of our curated lifestyle and smart home essentials. That is why we offer a 30-Day Risk-Free Money Back Guarantee.
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1. 30-DAY RETURN WINDOW
You have 30 calendar days from the date you receive your package to request a return or exchange. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.
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2. RETURN ELIGIBILITY CRITERIA
To be eligible for a return:
* The item must be unused, unwashed, and in the exact same condition that you received it.
* The product must be in its original packaging with all components, manuals, and accessories included.
* You must provide proof of purchase or your Shop & Living Order Number (e.g. #SL-1024).
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3. HOW TO START A RETURN OR REFUND
Starting a return is quick and hassle-free:
1. Contact our support team via email at support@shopandliving.com with your Order Number, reason for return, and clear photos or a short video if the item is defective/damaged.
2. Our customer care team will review your request within 24 hours and provide you with dedicated return authorization instructions and the nearest return warehouse address.
3. Items sent back to us without first contacting our support team and requesting an authorized return will not be accepted.
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4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your package immediately upon delivery. If your item arrives damaged, defective, or you received the incorrect model/variant:
* Notify us immediately at support@shopandliving.com within 7 days of receiving the package.
* Include clear photos or video footage showing the issue along with your order number.
* We will evaluate the issue and immediately dispatch a Brand-New Free Replacement or issue a 100% Full Refund at no extra cost to you.
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5. NON-RETURNABLE / EXEMPT ITEMS
Certain types of products are exempt from being returned due to health, hygiene, and safety regulations:
* Personal care, cosmetic, and hygiene products once opened or used.
* Perishable goods or gift cards.
* Products damaged due to misuse, accidental breakage, or normal wear and tear.
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6. EXCHANGES
The fastest way to exchange an item is to contact our support team at support@shopandliving.com to initiate the return of your current item. Once your return is processed, you can place a new order for your desired product or variant.
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7. REFUND PROCESSING TIMELINE
* Once your return package is received and inspected at our logistics facility, we will send you an email notification confirming receipt and status.
* If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method (Credit/Debit Card, Apple Pay, PayPal, etc.) within 5 to 7 business days.
* Depending on your card issuer or banking institution, it may take an additional 2–5 business days for the funds to reflect in your bank account statement.
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8. LATE OR MISSING REFUNDS
If you haven’t received your refund after 10 business days:
1. First, check your bank account or credit card statement again.
2. Contact your bank or credit card company, as official posting times can vary.
3. If you have done this and still have not received your refund, please contact us immediately at support@shopandliving.com.
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9. CONTACT US
For any questions regarding returns, refunds, or exchanges, please contact our support team:
* Email: support@shopandliving.com
* Operating Hours: Monday – Sunday (24/7 Assistance)
* Help Center: https://shopandliving.com/pages/contact